Embrace the future! Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world. You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service. You can see the details below and we would be happy to address any questions you might have. **REQUIREMENTS** + At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment + Good communication skills, both verbal and oral + Native Italian level written and spoken communication skills + Minimum B2 Level English Spoken and Written + European Nationality or Portuguese Work Permit + Proactive attitude and strong team-spirit + Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an ever-changing organism + Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard + Ability to handle not only to handle customers emotions, but also being able to empathize with the client's case + Openness to work flexible hours as required (may include evenings, weekends and/or holidays) / Shifts: 8AM to 8M / Monday to Sunday **RESPONSIBILITIES** + You will be answering to the customers queries via phone, e-mail or chat, identifying the client's problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs, so that our client's engineering team to address them as a bunch + Provide general and technical support to customers who use any of our client's paid products + Escalate complex problems according to defined procedures **OUR OFFER** + Pleasant and inspiring working atmosphere + Opportunity to be part of a rapidly expanding global organization with irreproachable reputation + Professional development and clear career path + Training & development opportunities + Competitive salary & relocation allowance* *Relocation applicable only for international candidates joining us from abroad. Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.