**ABOUT ABBOTT** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **WORKING AT ABBOTT** At Abbott, You Can Do Work That Matters, Grow, And Learn, Care For Yourself And Family, Be Your True Self And Live a Full Life. You Will Have Access To + Career development with an international company where you can grow the career you dream of. + A company named one of the most admired companies in the world by Fortune. + A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. Position: **Customer Service Specialist - Madrid** **(Temporal)** **MAIN PURPOSE OF ROLE:** Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards. **MAIN RESPONSIBILITIES:** •Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures. •Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to sales representatives or technical/service areas. •Maintain detailed and current knowledge of the company's products and services. •Analyze customer service needs for communication to service and technical departments. •Requires ability to navigate a computerized data entry system or other relevant applications. **EDUCATION & COMPETENCIES** + Upper secondary diploma/High school diploma + Strong practical experience in Customer Service - Health Care Sector at least 2 years. (Valuable) + Fluent in Spanish. + English B2 written and spoken. (Manadatory) + Portuguese speaker C1- level. (Valuable) + Knowledge of Microsoft Office + Knowledge of ERP packages (SAP, …). + Team player + Customer oriented + Good organization ability + Good communication skills for internal and external contacts + Integrity + Sensitive of initiative and adaptability to permanent evolving organizations + Sensitive to the importance of the product Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal. An Equal Opportunity Employer Abbot welcomes and encourages diversity in our workforce. We provide reasonable accommodation to qualified individuals with disabilities. To request accommodation, please call 224-667-4913 or email corpjat@abbott.com