**Train on site/ Home Office Program:** **This position requires you to complete training on site at 14000 Citicards Way, Jacksonville, FL 32258.** **After training, you may have the option to participate in our Home Office Program where you will work from home as long as you are performing in role, have proper working conditions, and technology that is required.** **Attached resume is required in order to move to Interview** **We Offer:** + Competitive rates start at $20/hr! + Day 1 Health Benefits! + Onsite Childcare + Onsite Fitness Center + Onsite Medical facility + Flexible Work Strategies + Collaborative team environment + 401(k) match + Tuition Reimbursement The Customer Specialist 5 is an entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function. The overall objective is to apply a broad knowledge of Citi’s products, services and procedures to efficiently resolve service issues. **Responsibilities:** + Assist with providing solutions to inbound customer inquiries through effective problem solving and decision making + Develop and apply thorough knowledge of practices and procedures to accomplish team goals + Assist immediate manager with team motivation and performance monitoring + Mentor associates to improve individual performance + Consistently achieve individual and team performance targets under little to no direct supervision + Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics. + Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. **Qualifications:** + 2-4 years’ experience in a related role + Proficient in Microsoft Office + Effective verbal and written communication skills + Sales experience + Excellent influencing and relationship management skills + Proven ability to work under limited supervision and seek out advancement opportunities + Excellent technical and data entry skills, including utilizing a 10-key touchpad + Proven ability to creatively solve problems **Education:** + High School diploma or equivalent This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. **Attached resume is required in order to move to Interview.** Citi has an amazing culture with endless opportunities. Click the link below to learn more about what our employees like about working here! https://www.youtube.com/watch?v=nSSr1qm\_f6s \#CustomerSupport ------------------------------------------------------ **Job Family Group:** Customer Service ------------------------------------------------------ **Job Family:** Service ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ **Primary Location:** Jacksonville Florida United States ------------------------------------------------------ **Primary Location Full Time Salary Range:** $43,960.00 - $57,340.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ **Anticipated Posting Close Date:** Jul 23, 2025 ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) ._ _View Citi’s EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy) and the Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.