Customer service SME
Cognizant
**Job Summary**
We are seeking a dedicated Process Specialist - HC with 4 to 6 years of experience to join our team. The ideal candidate will have expertise in MS Excel and a strong background in Accounts Receivables and Provider domains. This role requires working from the office during night shifts. No travel is required.
**Responsibilities**
+ Manage and oversee the accounts receivables process to ensure timely and accurate processing of invoices and payments.
+ Utilize MS Excel to analyze financial data create reports and identify trends to support decision-making.
+ Collaborate with the provider team to resolve any discrepancies and ensure accurate billing and collections.
+ Monitor and track outstanding receivables to ensure timely follow-up and resolution of overdue accounts.
+ Implement and maintain effective processes and procedures to improve efficiency and accuracy in accounts receivables.
+ Provide regular updates and reports on accounts receivables status to management.
+ Ensure compliance with company policies and industry regulations in all accounts receivables activities.
+ Assist in the development and implementation of process improvements to enhance the overall efficiency of the accounts receivables function.
+ Train and mentor junior team members on accounts receivables processes and best practices.
+ Coordinate with other departments to ensure seamless integration of accounts receivables processes with other business functions.
+ Address and resolve any issues or concerns related to accounts receivables in a timely and professional manner.
+ Participate in regular team meetings to discuss progress challenges and opportunities for improvement.
+ Contribute to the achievement of company goals by ensuring the accuracy and timeliness of accounts receivables processes.
**Qualifications**
+ Possess strong proficiency in MS Excel including advanced functions and data analysis capabilities.
+ Have a solid understanding of accounts receivables processes and best practices.
+ Demonstrate experience in working with provider domains and resolving billing discrepancies.
+ Exhibit excellent communication and interpersonal skills to collaborate effectively with team members and other departments.
+ Show strong attention to detail and the ability to manage multiple tasks simultaneously.
+ Display a proactive approach to problem-solving and process improvement.
**Certifications Required**
Certified Accounts Receivable Professional (CARP) or equivalent certification preferred.
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
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