About the Job

Customer Service Representative handles day-to-day Live Online operations and assures maximum satisfaction of our internal and external clients by managing their expectations in order to achieve the objective of creating long-staying, loyal customers. This is a temporary job and will last approximately 12 months.

Weekday shifts are 8:30-17:00 or 12:00-20:30 (1hr break included) Weekend/NH shift is 8:30-17:00 (1hr break included) JST

Responsibilities:

Provides basic lesson support for Live Online instructors and students Maintains positive customer relations and ensures customer satisfaction  Resolves customer inquiries and complaints via phone, email and case management Maintains customer records Conducts first lesson orientations  Schedules lessons for customers and instructors  Encourages customer re-enrollments

Skills and Qualifications:

Exceptional interpersonal and communication skills  Strong organizational skills, attention to detail  Experience working with web-based software applications Previous customer service experience desirable  Expert level Japanese/Advanced level English Salesforce.com experience desirable Must be available to work occasional nights, weekends and holidays

Technical requirements:

A minimum of 15 Mbps download speed / 15 Mbps upload speed. A stable wired connection to the internet (Wi-Fi is not sufficient). A PC or laptop running Windows 10 or higher, or macOS 11 or higher (Linux does not support our applications) A USB headset and a camera. For those living in areas where load shedding occurs, it is required to have a backup system to support your devices. At least 2 GHz of base processing speed and RAM equal or above 4096 MB (4GB)