Customer Service Representative
Cognizant
**Job summary**
We are seeking a highly skilled and experienced BPO PE Data professional with 4 to 6 years of experience to join our team. The ideal candidate will have a strong background in MS Office and will work in a hybrid model with day shifts. This role does not require travel. The successful candidate will contribute to our companys goals and have a positive impact on our operations and society.
**Responsibilities**
+ Manage and analyze data to ensure accuracy and integrity in BPO processes
+ Develop and maintain comprehensive reports using MS Office tools
+ Collaborate with cross-functional teams to streamline data workflows
+ Provide insights and recommendations based on data analysis to improve business processes
+ Ensure compliance with company policies and industry regulations in data handling
+ Monitor and evaluate the performance of data processes and suggest improvements
+ Train and support team members on data management best practices
+ Implement data quality checks and validation procedures
+ Assist in the development and implementation of data management strategies
+ Communicate effectively with stakeholders to understand data requirements and deliver solutions
+ Utilize advanced MS Office skills to automate and enhance data processing tasks
+ Participate in regular team meetings to discuss progress and address challenges
+ Contribute to the continuous improvement of data management practices
**Qualifications**
+ Possess a strong proficiency in MS Office including Excel Word and PowerPoint
+ Have a minimum of 4 years of experience in a BPO data management role
+ Demonstrate excellent analytical and problem-solving skills
+ Show strong attention to detail and accuracy in data handling
+ Exhibit effective communication and collaboration abilities
+ Have experience in developing and maintaining data reports
+ Display a proactive approach to identifying and resolving data issues
+ Be familiar with industry standards and best practices in data management
+ Show the ability to work independently and as part of a team
+ Have a strong understanding of data quality and validation techniques
+ Demonstrate the ability to train and support team members
+ Possess good organizational and time management skills
+ Be adaptable to changing business needs and priorities.
**Certifications Required**
Certified Data Management Professional (CDMP) or equivalent certification preferred.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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