Our client, a leading provider in the healthcare sector, is seeking Bilingual Customer Service Representative to join their team. As a Bilingual Customer Service Representative, you will be part of the Customer Support Department, providing essential assistance to Medicaid Providers. The ideal candidate will have strong communication skills, a customer-focused attitude, and the ability to work in a fast-paced environment, which will align successfully with the organization.

Job Title: Bilingual Customer Service Representative

Location: Austin, TX (On-site)

Pay Range: $20hrly

What's the Job?

Provide unbiased assistance to Medicaid Providers regarding eligibility, medical claims status, and other program inquiries. Assist with problem resolution as needed, ensuring a positive experience for all callers. Respond to phone inquiries in a prompt, courteous, and concise manner. Document all encounters in clear and concise online logs to maintain accurate records. Meet individual performance standards while transferring callers to other Call Center units as necessary.

What's Needed?

Minimum of 6 months of experience in a high-volume Contact Center environment. Proven bilingual capabilities in Spanish, with documented testing results for auditory, verbal, and written proficiency. Ability to work any 8-hour shift from 7 am to 7 pm, with a commitment to attendance and performance metrics. Demonstrated positive work history, with at least one year in previous roles. Willingness to work on-site in Austin and adapt to future remote opportunities based on performance.

What's in it for me?

Opportunity to work in a dynamic and supportive environment. Gain valuable experience in the healthcare customer service field. Potential for career growth and advancement within the organization. Be part of a team that values diversity and inclusion. Contribute to meaningful work that impacts the lives of others.

Upon completion of waiting period associates are eligible for:

Medical and Prescription Drug Plans Dental Plan Supplemental Life Insurance Short Term Disability Insurance 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:  Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.