Customer Experience Coordinator will play an integral role in the success of our key objective of increasing customer satisfaction for our students travelling abroad and re sale according to the actual conditions and context. Customer Care Specialist will have a passion for increasing quality and champion projects and initiatives that will have both a short-term and long-term impact on the business.

In this role, you will take ownership and drive towards helping to create a customer-centric organization. You will be a role model for exceptional service and have a proven track record of getting results by always considering the customer in your decision making.

This central function and team put you in the center of the organization – bridging teams and experiences to create a customer-centric organization. The role is based in Mexico City.

Some things about you:

You are a natural networker who builds strong relationships throughout our worldwide organizationYou are analytical – excited by data - the story it tells and can make data-driven decisionsYou are a strategist – always looking to innovate and always able to executeYour attention to detail, organization and project management skills are top-notchMaintaining the status quo is not your style – you want to make an impact and get things doneYou are innovative, forward-thinking and goal-orientedYou understand and drive towards the big picture but comfortable with the day to day tasks to get thereYou are scrappy and resourceful and have no fear of getting your hands dirty

Requirements:

1+ years of experience in a sales or service management roleGood at navigating our CRM systems (Salesforce)Ability to analyze, interpret and make data-driven decisionsPublic speakingAbility to travel domestically and internationally (when allowed)English B2 or C1 level

Ownership: some of the projects/initiatives you own (or partly own):

Drive and implement a real expectation setting initiative for our new studentsCreate and manage customer initiativesOwn customer journey and its evolution – including documentation, change proposals and measuring the impact to businessAnalyze case by case to give different new offers and destinations to make sure that everyone who has enrolled for a course travelImprove the visa processes by being always updatedActivate our promoters, working with Sales and Marketing to increase referrals and Brand AmbassadorsAbout EF Education FirstAt EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.When you join EF, you join a multicultural and diverse community working across more than hundreds of schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer, and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, São Paulo, Tokyo, Zürich, and more. Learn more at https://www.ef.com. EF is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All posts are subject to a criminal background and reference check. #LI-DA1