At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

 

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered, and recognized.

What You Can Expect

Responsible for coordinating our Loaner activities within the Customer Experience team whilst providing an exceptional level of Customer Service to both internal and external Customers.

Role comprises of both direct communication with Customers via telephone and email, as well as interacting with our SAP, Salesforce.com, booking app and MyMediset system to process bookings, invoicing, replenishments, order queries/deliveries etc.

How You'll Create Impact Communicate with Customers (both internal and external) via the appropriate media, being telephone and email.Create, release and amend loan bookings from internal and external customers using our ‘MyMediset’ software and the booking app.Coordinate Urgent deliveries of our loansets when demanded.Be pro-active with following up on back orders in the loaners.Arranging collections. - Managing deliveries and returns of loansetsMaintain orders on customer-based portals. - Work with multiple ERP systems which support our activitiesMonitor the respective queues within Salesforce ensuring timely completion of requests.Support the Patient Custom Made products and ensure timely delivery.Be able to engage with and interact in a diverse team based in an Open Plan office environment.Other ad hoc duties as required by the Customer Experience Supervisor/Manager.Learn and understand the importance of Zimmer Biomet products and services and apply empathy to situations / discussions with the Customers so that we recognize the potential impact of their actions to people’s health and wellbeing.What Makes You Stand Out Proficient in English & Dutch French also preferableGood working knowledge of the Microsoft Office suite, including Excel, Word and Outlook.Highly productive, able to prioritize own workload and meet deadlines. Excellent attention to detail.Strong communication skills, both verbal and written.Planning and organization skills.Problem solving and analytical skills.Self-motivation and driveYour Background Relevant qualification in Customer Services or previously experience of working in a Customer Services team. -   Supply Chain, Logistic or Customer Service background.Experience of Microsoft OfficeSAP experience an advantage.Travel Expectations

EOE/M/F/Vet/Disability