Oracle Customer Success Services

Oracle is the only provider of fully integrated technology solutions that span both infrastructure and applications. Today’s businesses, however, need more than just the best technology solutions. They need a strategic partner to support sustained business growth. Oracle Customer Success Services (CSS) was created to help ensure customers’ ongoing success with our technology. CSS is completely integrated with Oracle’s product development teams to help Oracle customers maximize the value of Oracle cloud investment. CSS also trains and collaborates with implementers across Oracle’s partner ecosystem to ensure the successful setup of Oracle technologies.

For more details on portfolio please go through below link.

https://www.oracle.com/customer-success/

The CSS roadmap focuses on mission-critical support, business agility, faster innovation, standardizations, reduced costs and risk, security, and hybrid cloud.

CSS believes its main differentiator is its integration with oracle development, its management of customers’ environments and applications on the OCI platform for all parties, and more than 1,900 OCI-certified architects.

CSS establishes long-term relationships with many of Oracle's customers through annuity-based service contracts and project based one-time services. CSS services team sells from a broad IT-services portfolio both in fixed price and T&M basis. CSS services are typically requested by large Oracle customers that require the utmost attention to real mission critical applications and processes. CSS covers the majority of large-scale Oracle customers.

If you are looking to take the next step in your career by offering great, effective, efficient and commercially viable services solutions to your clients, across the broadest set of leading-edge IT products, then a sales rep role in Customer Success Services could be your springboard to success. 

 

Job Description 

The Security Co-Prime role requires a results-driven sales professional with deep expertise in enterprise security solutions and a strong ability to drive customer engagement. This position combines technical advisory and consultative sales, helping customers navigate security challenges across their Oracle environments, whether on-premise, hybrid, or cloud.

 

What you will do 

Act as a trusted security advisor, guiding customers on positioning security roadmaps, identity management, cloud security, application security, data security, and managed security services.  Collaborate with Oracle Sales teams to position security services across enterprise customers. Drive sales and business growth by identifying opportunities for security consulting, managed services. Good understanding of compliance with regional security regulations (e.g., UAE NESA, Saudi NCA, South African POPIA) and global security standards (ISO 27001, NIST, GDPR).  Present and position security solutions, including Oracle security products, Oracle security services Work closely with Sales Teams, Customer Success Managers, Security Engineers, and Cloud Architects to orchestrate holistic security solutions Engage with C-level executives, risk officers, and compliance teams, positioning Oracle as a trusted leader in enterprise security. Coordinate joint go-to-market activities with Oracle's broader sales and consulting functions.

Qualifications & Skills

At least 10 years of experience in enterprise security, security pre-sales, or IT security services sales.  Strong knowledge of cybersecurity solutions, security services, cloud security, application security, identity management, and security roadmap.  Experience selling security solutions across enterprise customers, preferably in finance, telecom, or government sectors. Familiarity with cloud security principles, IAM, encryption, and managed security services.  Knowledge of Oracle’s security portfolio, including database security, application security, and cloud security tools. Strong communication, negotiation, and relationship-building skills. Ability to drive sales initiatives, build trusted customer relationships, and generate new business opportunities. Experience working with regional compliance frameworks (UAE, Saudi Arabia, South Africa) and international standards (ISO, NIST, GDPR).  A proven ability to sell Cloud Services would be required, as well as the capability of networking effectively across a large enterprise organization, such as Oracle.

 

 What we will offer you

A competitive salary with exciting benefits A great team environment with great sales leaders, technical experts and ex-strategy consultants  Flexible and remote working, so you can be the best you Occasional travel to visit clients and meet with the wider Middle East and Africa team Learning and development opportunities to advance your career An Employee Assistance Program to support your mental health Employee resource groups that champion our diverse communities Core benefits such as medical, life insurance, and access to retirement planning An inclusive culture that celebrates what makes you unique