MAIN PURPOSE OF THE JOB

Sanofi Business Services (SBS), one of the 5 pillars of Sanofi’s Business Services organization, is setting up a new captive Business Services centre in Bogota to provide Account-to-Report, integrated Order-to-Cash as well as HR services.

With respect to integrated Order-to-Cash (iO2C) the Business Services centre will be covering the following areas of the process:

Customer Master Data, Pricing & Commercial conditions

Order Management

Credit Management

Collections & Account Receivables management

Cash Application

Claims & Disputes Management

AR Monthly closing and Reporting

The purpose of this role is to:

Deliver collections management services to SBS as per their respective Service Level Agreements (SLAs)

Review AR ageing reports, perform collection & dunning, escalate & follow-up actions

Address operational issues and follow through to resolution in an effective and timely manner

Check credit availability and manage blocked sales orders related to Overdue

Deliver operational KPIs and comply with Sanofi policies and guidelines

Participate in continuous improvement initiatives

The Analyst, Collection and Credit Control reports to Collection & Credit Control Team Lead and may be assigned a specific sub-process or geography. He / She works closely with Customer Service, Finance, Treasury, Account to Report, Trade or Global Business Unit and Ci2C front line teams in countries / regions.

KEY ACCOUNTABILITIES

Operation

Deliver collections management services to SBS for Sanofi entities within SBS perimeter as per their respective Service Level Agreements

Review AR ageing reportsPerform collection & dunningDetermine appropriate escalations & follow-up actions as per defined processDispute & Claim Management – qualify and create disputes identified by Ci2C and manage dispute resolution under Ci2C responsibilityCheck credit availability, manage blocked sales, document the caseContribute to business and customer collection strategy reviews

Execute in compliance with Sanofi policies and guidelines  

Complete all activities as per the global Core Model and operational KPIs

Develop expert level knowledge of the activities in scope as well as local knowledge of entities in scope and become a super-user

Continous improvement

Identify process improvement opportunities through elimination of redundant activities

Participate in process automation initiatives and ensure seamless adoption and transition

EXPECTED SKILLS

Functional

Broad understanding of Customer Invoice to Cash / Accounts Receivable process and activities (advantageous)

Good business acumen (advantageous)

Strong problem solving, deductive and analytical skills (advantageous)

Technical

Hands-on experience of SAP FI (essential) and other accounts receivable related IT tools (advantageous)

Knowledge of Microsoft Office and expertise of MS Excel (essential)

Interpersonal

Ability to interact with internal and external clients in a professional manner (essential)

Team player, able to work collaboratively transversally and with Ci2C front line teams with an end to end mindset (essential)

Good communication skills (advantageous)

Attentive to customer needs and feedback (advantageous)

Leadership

Organized and structured to execute tasks as per deadlines (essential)

Attentive to detail and works with precision (advantageous)

Action oriented, delivery driven, change agent (advantageous)

BACKGROUND AND EXPERIENCE

Graduate degree in accounting or finance (essential)

First hands on experience in an accounting & accounts receivable role (advantageous)

Advanced in Portuguese (essential)

Knowledge of other European languages (advantageous)

#LI-Hybrid

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