Work with a variety of diverse persons at Philips such as Engineers, Scientist, Post Market Surveillance Clinical Experts, Field Services & Application Engineers and Manufacturing personnel to facilitate the complaint-handling process globally. **Your role:** + Evaluate incoming data and determine if it is sufficient to understand the nature of the complaint to assist with evaluation and investigation escalation. Acts as a liaison between Philips Shared Service, Trusted Partner and Business/Market stakeholders. + Provides ongoing feedback on the quality of the complaint handling process being performed by the Complaint Evaluator and Complaint Investigator. + Assists with reviewing complaints to determine when escalations that relate to the initial assessment of complaint coding, product inquiries and potential reportability decision making are required. + Monitors team performance and provides additional support to the Sr. Manager of Complaint Handling in requested activities. **You're the right fit if:** + You’ve acquired 5+ years of experience in complaint handling, medical device or regulated industry. + Your skills include a working knowledge of appropriate global medical device regulations, requirements, and standards, such as 21 CFR Parts 803, 806, and 820, ISO13485, ISO14971, European Medical Device Directive (93/42/EEC), Canadian Medical Devices Regulation (SOR/98-282), Japanese MHLW Ordinance 169, and ISO 9001. + You have a bachelor’s degree in any field. + You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position . + You’re a detail-oriented professional who enjoys working in a cross-functional capacity as well as individually. **How we work together** We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. **This is an office role.** **About Philips** We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. + Learn more about our business (https://www.philips.com/a-w/about.html) . + Discover our rich and exciting history. (https://www.philips.com/a-w/about/our-history.html) + Learn more about our purpose. (https://www.philips.com/a-w/about/environmental-social-governance/our-purpose) + Learn more about our culture. (https://www.careers.philips.com/na/en/our-culture-philips-careers) **Philips Transparency Details** The pay range for this position in California, Massachusetts and Washington is $97,440 to $155,904 The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here (https://www.philipsusbenefits.com/) . At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. **Additional Information** US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Company relocation benefits **will not** be provided for this position. For this position, you must reside in **or** within commuting distance to Bothell, WA., Cambridge, MA., or San Diego, CA. USA It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws. As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. Equal Employment and Opportunity Employer/Disabled/Veteran