Allianz Services is proud to serve and be part of Allianz Group, one of the world's leading insurers and asset managers. Our global footprint, with more than 7,300 employees located across ten countries and four continents, enables us to unlock value for our partners across the insurance value chain and deliver superior client experience within Allianz Group. At Allianz Services, we have a strong specialization in core insurance operations, shared services, business analytics, engineering, and management consulting. Our people and our trusted relationships with partners are what matter most. These are rooted in our values of compassion, integrity, and expertise and we strive to continuously evolve, improve, and deliver excellence while contributing successfully to the transformation of Allianz. Caring actively for the environment, for people, and for our customers is what makes us a great place to work and together we are shaping a better and more caring tomorrow.

Allianz Services is a company which belongs to the legal entity, Allianz Technology SE.

 

Job role

 

We are looking for a Community Management Expert who will monitor and engage across various digital platforms, create compelling content, and handle customer interactions to enhance brand presence and reputation. The ideal candidate should have at least 5 years of experience in community management, strong communication skills, and the ability to work independently and collaboratively in a dynamic environment. Additionally, the role requires proficiency in social media tools, content management systems, and customer relationship management tools, with a high degree of empathy and professionalism.

 

What will you do

 

•    Conduct comprehensive monitoring across external digital platforms, including Instagram, Facebook, LinkedIn, TikTok, and X.
•    Track mentions, analyse sentiment, and identify trends.
•    Deliver actionable insights in order to be able to respond swiftly, optimize strategies, and safeguard Allianz Brand and reputation.
•    Create meaningful interactions amplify brand presence across social platforms.
•    Create compelling content according to the customer playbook, initiate conversations, and recognize community contributions, boosting customer satisfaction, brand reputation, and relationships with stakeholders. 
•    Implement prompt response strategies, resolution tracking, and personalized communication.
•    Handle customer complaints that arrive via social media platforms in accordance to internal processes. By addressing concerns efficiently (and, if needed, forwarding them to the OE experts), you help enhance customer satisfaction, protect brand reputation, and foster positive relationships with your customers.
•    Conduct basic reporting activities 
•    Document the activity and create Standard Operating Procedures for community management activities. 
•    Stay updated on industry trends, best practices, to continuously improve community management processes and procedures

 

What you bring

 

•    Bachelor’s degree.
•    Minimum of 5 years of experience with community management.
•    Strong grasp of online community platforms, social media tools, and analytics is essential. 
•    Knowledge of content management systems (CMS) and customer relationship management (CRM) tools is necessary. 
•    Good command of English
•    Proficiency in multiple languages is advantageous.

 

You have

 

•    Exceptional communication, writing, and interpersonal skills are required, with the ability to engage and establish connections with diverse audiences. 
•      Creativity and strategic thinking to develop and implement innovative community engagement strategies. 
•    Competence in conflict resolution, problem-solving, and project management is expected. 
•    A high degree of empathy, patience, and professionalism. 
•    Ability to work independently as well as collaboratively in a dynamic, fast-paced environment. 

 

What we offer

We support your well-being 

We foster an inclusive and healthy workplace with a flexible hybrid working model: 

Experience access to counseling services, mental health resources, and well-being sessions designed to keep you feeling your best  Enjoy a monthly budget via the Benefit platform, for personalized benefits packages, including comprehensive medical subscriptions, meal tickets, private pensions plans, life insurance, Allianz Tiriac insurance discounts, and many more.  Prioritize what truly matters with time off for your birthday, extra days off for each year in Allianz (up to 5),  days off for legal holidays that fall on weekends, as well as 24th and 31st of December, plus special allowances to support diverse life events. 

We invest in your growth 

Benefit from an extensive learning curriculum designed to support your career advancement and meet your professional needs, with access to technical and soft-skills trainings, international certifications (Agile, Lean Six Sigma, Prince, ITIL, IFOA, ACCA, IACCM and more), learning resources from LinkedIn and Allianz platforms, opportunities to advance your languages skills(German, French, English) and elevate with our leadership Program.

We value you and your work 

We acknowledge and recognize your work through performance based-rewards to celebrate your achievements, team and individual recognition programs to celebrate your contributions and internal referral bonuses.  

Your personal information, including sensitive data, may be shared with Hiring Managers to assess your suitability as a candidate. Only suitable candidates will be contacted, and all applications are confidential. Allianz Group, a trusted global insurance and asset management company, values employee ambitions and challenges, fostering an empowering environment. We are committed to diversity and inclusion, welcoming applications from all backgrounds, regardless of ethnicity, age, gender, nationality, religion, disability, or sexual orientation. Allianz is an equal opportunity employer, encouraging you to bring your whole self to work. 

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