1. Patient care + Greeting customer with service behavior + Assist patient for body’s weight measurement before and post dialysis treatment + Coordinate with others department + Clinic and patient document preparation + Answer calls and respond to emails + Handle customer inquiries both telephonically and by email + Manage and resolve customer complaints + Provide customers with product and service information + Enter new customer information into system + Update existing customer information + Assist nurse for Patient Laboratory coordination + Assist Nephrologist when visit patient 2. Administration and Documentation + Check patient visit slip and record patient Dialysis payment to system and document + Coordinate with Finance department about payment record daily + Record patient reimbursement information to online system + Record Patient information to nephrology society of Thailand system + Summarise daily revenue and patient volume and submit to Finance department or assigned person on time + Manage daily and monthly inventory stock and report to Head nurse + Summarise used volume of medical supply and equipment daily + Manage office supplies stock and place orders + Prepare regular reports on expenses and office budgets + Maintain and update company databases 3. Communication and service + Communicates effectively with patient and family and ensures that the patient’s problem and feedback receive the rapid response. + Assist nurse for checking patient schedule, patient location and identify patient reimbursement category + Communicates and coordinates effectively with multidisciplinary team. + Provide service to patient and family with quality of care. + Demonstrates willingness to take a good care of patient and family + Provide excellent service + Complies with accepted dress code. + Maintains a professional image among colleagues and to the public. 4. Quality and safety + Performs activities as safety standard + Follow Infection control policy + Report all incident and customer feedback to nurse. + Demonstrates willingness to initiate or participate in unit quality activities for safety culture.