Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies believes that it is a global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 35 years, Eurofins has grown from one laboratory in Nantes, France to ca. 62,000 staff across a decentralised and entrepreneurial network of more than 900 laboratories in 62 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2023, Eurofins generated total revenues of EUR 6,515 million, and has been among the best performing stocks in Europe over the past 20 years.

Job Description

Salary: Competitive

Contract: Full-time, Permanent  

Hours: 37.5 per week 

Location: Birchwood Park, UK 

Closing date: 15th May 2025 

Job Purpose

To provide administrative support and customer facing support to the DNA laboratory. The role requires regular liaison with external and internal customers, call handling, providing reports and dealing with sample enquiries, in addition to data entry onto CLIMS. A Client Services Administrator is required to work flexibly to ensure that all contractual TRT’s are delivered for internal and external customers.

Key Responsibilities and Accountabilities

Provide support to all area’s of the DNA CentreTimely and accurate data entryLiaise with internal and external customers to ensure queries are dealt with in a timely professional manorSend daily, weekly and monthly reports to customers, as detailed in operation protocolsBuild and maintain excellent relationships with customers, having awareness of their different traits and organisational culturesAdhere Customer Operational Protocols and ensure any changes are communicated to DNA Team LeadCollaborate with Team Lead and Operations manager to respond to changing customer requirements and work in partnership with EFS Account ManagersRunning of invoices and responding to invoice queries from the customerEffectively communicate customer requests and priorities, such as urgent samples, to laboratory staff. Add urgent product codes to the system for invoicing.Manage release of results to external customersFiling, archiving and retrieval of continuity paperwork, casefiles and sample cardsPackage returns and transfers to meet courier timetableAction sample / exhibit detructions as requiredTake responsibility for the Health and Safety of yourself and your colleaguesAdhere to EFS Policies and Processes as detailed in the Employee HandbookUndertake your daily role in accordance with the Eurofins values of customer focus, competence and team spirit.

Qualifications

Knowledge, Experience and Technical Skills

Maintain full competence in trained areas, including keeping up to date with method changesFast and Accurate Data entryIT Proficient – Microsoft office and CLIMS

Person Specification

Self motivatedExcellent customer service and telephone mannerPositive and forward thinkingGood interpersonal skillsAbility to work efficiently and effectively under pressure, maintaining a calm and professional attitudeAble to work flexibly to meet the needs of the customerGood organisation and planning skillsAbility to multitask and demonstrate initiativeExcellent attention to detail. 

Additional Information

Company Benefits 

In return for your hard work and loyal service, we will offer you genuine career and salary progression through our Career Pathways programme, a competitive salary, and a selection of employee benefits via our flexible benefits menu which includes cycle to work, give as you earn, volunteering days,buy and sell holiday. In addition, we also offer the following:

Life Assurance (3 times annual salary)Scottish Widows Company Pension Plan25 days annual leave plus bank holidays (increasing to a maximum of 30 days)Employee length of service awards and yearly recognition schemes, celebrating work anniversaries here at EFS.Employee tech schemeDiscount vouchers and flexi reward points on our employee wellness hubEveryone who joins EFS will have access to Perkbox allowing you to save money all year round on a wide range of perks such as supermarket savings, days out or your daily coffeeLearning and study supportEmployee Assistance ProgrammeHealth Cash Plan membershipEnhanced company sick, maternity and paternity  pay schemeRefer a friend schemeSubscription to mental health support and wellbeing

To apply, please visit https://careers.eurofins.com/uk 

Due to the highly sensitive nature of the work, applicants should note that security clearance is required for this role. To gain security clearance you must have five years continuous residency in the UK. Security clearance is undertaken by a third party to police personnel vetting standards (NPPV/3 and SC), as such any criminal convictions may prevent you from gaining security clearance. In addition, all successful applicants will be required to undertake drug and alcohol testing prior to commencing employment.