RTP, NC, 27709, USA
4 days ago
Client Operations Delivery Analyst - Licensing Experience and O
The application window is expected to close on: June 9th. Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. Meet the Team The team provides licensing training, portal demonstrations, and strategic guidance to Cisco customers and partners. Their primary focus is to enable customers and partners to be self-sufficient in managing their Cisco licenses effectively, while driving adoption of Smart Accounts and ensuring a seamless licensing experience. Your Impact As a Licensing Training and Enablement Specialist, your role will be pivotal in empowering Cisco customers and partners to navigate the licensing ecosystem. Specifically, you will: * Deliver customized licensing training sessions, portal demos, and webinars * Assist teams in navigating the Cisco licensing ecosystem, ensuring clarity and efficiency in processes. * Facilitate Smart Account adoption, helping customers improve the value of their licensing capabilities. * Provide strategic recommendations on license optimization, including consolidation, conversions, and migrations. * Collaborate cross-functionally with internal teams, partners, and customers to ensure seamless licensing engagements. Minimum Qualifications: * 3+ years of experience delivering high-quality presentations, webinars, or training sessions to both technical and non-technical audiences. * At least 1+ year of experience facilitating live or virtual sessions for groups of 20+ participants, including webinars, workshops, or classroom-style training. * 2+ years of experience analyzing data, creating actionable insights, and presenting recommendations to stakeholders. Preferred Qualifications: * Multilingual abilities (e.g., Spanish or French) to support a diverse customer base. * Familiarity with operational support processes or working in a customer-facing capacity. * Background in developing training strategies or enablement plans. * Knowledge of Cisco licensing tools and platforms (preferred for internal candidates). * Experience in analyzing customer landscapes to find opportunities for optimization. #WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best. We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do! Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us! Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
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