The Client Onboard Intermediate Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Requires attention to detail when making judgments and recommendations based on the analysis of client KYC documentation. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams. **Responsibilities:** + Responsible for customer interaction, documentation issuance, review, and system setups. Demonstrates high level of diligence, motivation, and organizational skills. + Focuses on timely and accurate delivery of all client onboarding functions, as well as delivering superior customer service and resolution of customer issues. + Performs day to day management of the Client onboarding , including daily management of in-process, pended, and service-related activities, ensuring client onboarding requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high-quality service to customers and internal partners. + Participates in various types of project management in the Client onboarding services space and managing cross-functional relationships with all teams. + Ensures consistent delivery of high-quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards. + Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices. + Embarks on continuous on the job training for end-to-end product knowledge. + Understands new customer requirements and ensure adequate support to new customer requirements and initiatives. + Maintains a strong culture of risk and controls in the team through various processes and check points. Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed. + Has the ability to operate with a limited level of direct supervision. + Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. + The role has a close working interaction with Compliance, Business Risk, KYC quality checker and Tax Teams among other partners to deliver a bespoke service. **Qualifications:** + 2-5 years of experience in Documentation review, Proven experience in KYC or AML Compliance or account opening, ideally gained from working in a similar role / industry is preferred. + Ability to work in challenging environment and meet deadlines. + Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills. + Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment. Capable of prioritizing and eager to learn multiple products in a challenging environment. Fast learner, strong attention to detail, and willingness to go extra mile. + Proficient in Microsoft Office Applications. Exposure to Client interaction + Consistently demonstrates clear and concise written and verbal communication skills. + Proficient in handling urgent and escalation cases and manage client and internal team expectations. Proficient knowledge of English (written and spoken). + Bachelor’s/University degree or equivalent experience **We offer:** + Competitive salary connected with annual salary review and discretionary annual performance bonus + Social benefits (private healthcare, award winning pension scheme, multisport, life insurance, holiday allowance, anniversary program, competitive maternity, and paternity scheme) + Hybrid model of work – from modern offices and from home, flexible working hours + Working in a friendly, dynamic, supportive, and diverse environment – including multiple affinity and social networks & voluntary activities to engage with + Structured onboarding process and extensive training offering (e.g. including Udemy, Degreed) + Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas + Unlimited development opportunities within Citi global network. + Exposure to a wide range of internal stakeholders as well as to senior management ------------------------------------------------------ **Job Family Group:** Customer Service ------------------------------------------------------ **Job Family:** Institutional Client Onboarding ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.