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Job Description

Kaplan International is looking for an ambitious Client Executive (native Spanish speaker with fluent English - B2) who has a keen interest in international education and cultural exchange.  The ideal candidate will have experience working with study abroad agencies and Kaplan language schools, as well as a general familiarity with the language travel industry.  You will have the opportunity to develop and grow business with educational agencies in Latin America who are sending students to study English, and other languages abroad. 

Responsibilities

Assist in administrative process, update and maintain policies and procedures, referrals, payments, database. 

Handle administrative requests and queries from Account and Regional managers. 

Systematically and proactively managing student reservations, both telephone and email communication in Spanish and English. 

Building and maintaining strong relationships with partners and our customer services team. 

Utilizing Salesforce CRM System as well as various internal systems and databases to manage reservations and groups referrals. 

Dealing effectively with challenges, resolving complaints, escalating issues to the relevant line managers and providing ongoing customer support. 

To meet and exceed our Key Performance Indicators (KPIs). 

Manage student arrival pipeline. 

Prepare and provide quotes for both new and existing partners.

Requirements

Requires 1-3 years related experience in Customer Service. 

A true hunter, hungry for new deals and opportunities to drive growth either directly or towards team targets. 

Be comfortable working to tight deadlines while managing competing priorities. 

Bilingual proficiency in English – B2. 

Exceptional interpersonal and communication skills. 

Ability to multi-task, prioritize and manage time effectively. 

Ability to work under pressure and hard when required, and through customer objections. 

Competent computer skills. 

Bachelor’s degree or equivalent. 

Compensation and Benefits

Competitive salary  

We offer an induction, on-going coaching and training in Salesforce and other systems, Opportunities for career progression include positions as customer service or within our direct and agent sales teams. 

20 days’ vacation 

Aditional requirments

Job located in Bogota, Colombia.

This is a 100% on-site position

About Us

Kaplan International Languages (www.kaplaninternational.com), a division of Kaplan Inc. (a subsidiary of Graham Holdings Company), is an exciting company in the world of international education.  With 44 language schools in the UK, Ireland, USA, Canada, Australia, New Zealand, France, and Germany, we are a leading provider of English language courses and other study abroad programs for students from more than 160 countries around the world. 

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Kaplan lnternational is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. If you require any adjustments or additional support within the recruitment process, please contact us directly.