Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. What the day will look like + Service Delivery: Organize and supervise claims operations to meet SLAs and critical metrics, allocate tasks efficiently, and support team members in resolving issues. + Change & Transition Management: Track and improve team performance, coordinate projects to enhance service delivery, and manage transitions smoothly. + People Management: Delegate tasks, set goals, manage performance, plan development and succession, provide feedback, coach, and manage time and attendance. + Team and performance management. + Provide reporting to claims and broking leaders. + Participate in problem-solving and improvement projects. + Identify and escalate operational risks. How this opportunity is different The Team Manager will oversee the Commercial Risk Claims teams in Krakow, ensuring efficient service delivery, managing change and transition, and leading people management efforts. Skills and experience that will lead to success + University degree or equivalent (specialization in accounting/economics/finance/administration preferred). + Minimum 2 years of experience in managing service delivery teams. + Excellent written and verbal communication skills in English (C1 level). + Advanced Excel skills. + Ability to lead meetings and manage deadlines. + Ability to collaborate and share expertise. + Influence executive leaders and develop solutions to complex problems. How we support our colleagues In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com #LI-KW3 2558878 Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. What the day will look like + Service Delivery: Organize and supervise claims operations to meet SLAs and critical metrics, allocate tasks efficiently, and support team members in resolving issues. + Change & Transition Management: Track and improve team performance, coordinate projects to enhance service delivery, and manage transitions smoothly. + People Management: Delegate tasks, set goals, manage performance, plan development and succession, provide feedback, coach, and manage time and attendance. + Team and performance management. + Provide reporting to claims and broking leaders. + Participate in problem-solving and improvement projects. + Identify and escalate operational risks. How this opportunity is different The Team Manager will oversee the Commercial Risk Claims teams in Krakow, ensuring efficient service delivery, managing change and transition, and leading people management efforts. Skills and experience that will lead to success + University degree or equivalent (specialization in accounting/economics/finance/administration preferred). + Minimum 2 years of experience in managing service delivery teams. + Excellent written and verbal communication skills in English (C1 level). + Advanced Excel skills. + Ability to lead meetings and manage deadlines. + Ability to collaborate and share expertise. + Influence executive leaders and develop solutions to complex problems. How we support our colleagues In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com #LI-KW3