Job Description

We are seeking a highly motivated and experienced IT Change and Asset Coordinator to join our Service Management team under Network, Collaboration and Observability Services organization. The successful candidate will be responsible for managing IT changes, as well as the execution of Asset Management & Configuration Management processes.

Responsibilities:

Support end-to-end Change enablement process, including reviewing and assessing change requests, coordinating change approvals, and ensuring changes adhere to established policies and procedures

Responsible for the day-to-day execution of Asset Management & Configuration Management processes, including updating Assets & Configuration items (CIs) in Configuration Management Database (CMDB) and raising requests for adding new CIs into monitoring

Maintain comprehensive documentation for each Change request, including implementation plans, approvals, and outcomes. Ensuring clear audit trail for compliance purposes

• Collaborate with technical teams to assess and mitigate potential risks associated with proposed changes, ensuring minimal impact on operations and system stability.

Facilitate effective communication between IT teams, stakeholders, and business units regarding upcoming changes, potential impacts, and scheduled maintenance windows

Coordinate and schedule change implementations

Ensure that appropriate testing and validation procedures are carried out, verifying that changes are implemented accurately and meet quality standards

Conduct post implementation reviews to assess the success of change, identify any issues, and gather feedback for continuous improvement

Audit Asset & CIs records and dependency information to ensure they are up to date, as well as for security and compliance purposes

Publish weekly and monthly reports as per requirements

Requirements:

Bachelor’s degree in computer science, information systems, communication networks, mathematics, technical sciences, or equivalent job experience

At least 3 years of experience in IT Change Enablement or related Service Management roles

5-7 years experience in global roles & corporations

Strong understanding of Change Enablement methodologies and processes

Basic understanding of network management and network operations is a plus

Excellent communication skills

Able to establish good working relationships globally and collaborate with networks of employees at all levels

Able to apply quality control practices to all tasks

Ability to work in a fast-paced and dynamic environment with multiple stakeholders

Ability to work effectively and efficiently in teams and organizations dispersed across the globe

Strong problem-solving and decision-making skills

Critical thinking and problem-solving attitude

ITIL v4 foundation certification is a plus

What we offer: 

Exciting work in a great team, global projects, international environment Opportunity to learn and grow professionally within the company globally Hybrid working model, flexible role pattern (e.g., even 80% full-time is possible in justified cases) Pension and health insurance contributions Internal reward system plus referral program 5 weeks annual leave, 5 sick days, 15 days of certified sick leave paid above statutory requirements annually, 40 paid hours annually for volunteering activities, 12 weeks of parental contribution Cafeteria for tax free benefits according to your choice (meal vouchers, Lítačka, sport, culture, health, travel, etc.), Multisport Card Vodafone, Raiffeisen Bank, Foodora, and Mall.cz discount programs Up-to-date laptop and iPhone Parking in the garage, showers, refreshments, massage chairs, library, music corner Competitive salary, incentive pay, and many more 

 

Ready to take up the challenge? Apply now! 
Know anybody who might be interested? Refer this job!

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Required Skills:

Asset Management Operations, Audit Management, Business Process Improvements, Change Management, Communication, Computer Science, Configuration Management (CM), Critical Thinking, Data Modeling, Governance Management, Information Systems Strategy, IT Change Management, Monthly Financial Statements, Network Management, Post Implementation Reviews, Quality Assurance (QA), Quality Control Management, Quality Management, Quality Standards, Stakeholder Communications, Stakeholder Relationship Management, Time Management

 Preferred Skills:

Job Posting End Date:

05/21/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R349530