Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

DUTIES AND RESPONSIBILITIES

· Hours 8:00am – 4:00pm· Customer service face to face contact providing tracking explanations to customers· Investigations daily to locate delivery information· Providing tracking explanation’s to internal enquires via email· Liaise with drivers and agent vendors for delivery information· Complete address change information for packages when required· Monitor cargo for timely tracking updates to prevent service failures· Other daily tasks as specified by Operations Management

REQUIRED QUALIFICATIONS, EXPERIENCE AND SKILLS

· Customer service experience Customer Focus· Excellent communication skills and the ability to work in a team environment   Must be reliable & flexible to changes.· Excellent attention to detail· Capacity to repeat daily tasks with attention to detail everyday   · Strong organizational and time management skills· Knowledge of Microsoft Office Applications· Ability to analyse information to see the whole picture.· Previous experience in an operational environment

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.