The main purpose of the Trade Service Professional’s role is to provide a tailored top quality service to Citi’s clients supporting the expansion of the Trade business across the Financial Institutions and Corporate portfolios. Key Responsibilities: + Work in partnership with Implementations; Sales; Product and Technical Partners for New Client on-boarding + Work with product and sales teams to address and resolve customer issues efficiently + Deliver prompt and professional solutions to our customer inquiries via Phone, Mail, Fax or email + Maintain regular proactive calls with managed clients across all segments portfolios for Trade Operation + Maintain day to day control and measurement of processing performed by Trade Service Centre in relation to the end to end processing of transactions for managed clients across the Corporate and FI portfolios + Root cause analysis to be performed on all inquiries and investigations for managed clients and to determine how we can further reduce the number of routine queries via automation and process enhancements + Client Service Reviews for Trade services with focus on individual client scorecards + Focus on reducing repeat discrepancies provided in client documentation by educating the client, providing analytics to clients to demonstrate the benefits of STP + Manage day to day senior client contact and handling of client issues with proactive follow up with the respective Operations; Sales; Product Management teams + Work with product and sales teams to address and resolve customer issues efficiently + Develop strong engagement and alignment with TTS Product & Sales teams to cater to the Trade clients and resolve client concerns efficiently Qualifications -- Skills 5 - 7 years of experience within trade finance operations/services management Excellent written and verbal communication skills Ability to prioritize and organize own workload Excellent customer service skills Assertive & strong teamwork/interpersonal Multi-tasking a must requirement Proficiency with Excel, Word and other MS office applications Education Bachelor’s/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. ------------------------------------------------------ **Job Family Group:** Operations - Transaction Services ------------------------------------------------------ **Job Family:** Cash Management ------------------------------------------------------ **Time Type:** Full time ------------------------------------------------------ _Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._ _If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)_ _._ _View Citi’s_ _EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy)_ _and the_ _Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)_ _poster._ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.