For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.
We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.

What you will be doing: The Supervisor, Call Center Operations is responsible for organizing and directing the daily activities of a tech support call center operation. They will build, manage, and coach teams of Representatives who are able to provide exceptional customer service, deliver consistent sales results, and execute tasks effectively. The Supervisor will be accountable for resolving system outages, ensuring Representatives are meeting quality standards outlined in client contracts, calculating, and coaching to call center performance metrics, monitoring sales performance, and analyzing reports to ensure efficiency and effectiveness. They will coach Representatives to effectively engage with customers to solve tech issues, consistently offer our Connected Home product, understand their technology, and upsell other protection/tech support solutions based on their needs.

Here’s what you’ll bring to the team:

• Bachelors or Associates degree from an accredited institution

• Must have at least 2-year experience in a management position with call center or shared services experience

• At least 2-year experience managing telco & sales program

• Must have strong written and verbal communication skills

• Bring energy needed to motivate Representatives to support and facilitate sales

• Must have the ability to handle multiple priorities, work in a fast environment, and manage time effectively

• Must have excellent interpersonal skills and build effective relationships with direct reports and internal and external professionals

• Conduct informal and formal performance reviews and do corrective action as necessary.
• Conduct the performance evaluation process and administer progressive discipline as necessary.

• Schedules: Flexible to work all shifts as required (evenings, weekends, and holidays)