Call Center Manager – Home Improvement Industry (Phoenix, AZ) We are a leader in home improvement specializing in windows and bath remodeling, is seeking an experienced Call Center Manager to oversee and elevate our in-house call center operations. We are looking for a hands-on leader who thrives in a fast-paced environment, drives performance through coaching and mentorship, and is passionate about delivering an exceptional customer experience. Responsibilities: + Manage daily operations of the call center team, including inbound/outbound appointment setting and customer service + Recruit, train, and develop team members to meet and exceed performance goals + Monitor KPIs and implement strategies to improve conversion rates and productivity + Collaborate with sales and marketing teams to ensure seamless customer acquisition and retention + Maintain high standards for call quality and compliance Qualifications: + Minimum 3+ years of call center management experience (home improvement industry a plus) + Proven track record of achieving/exceeding sales and service metrics + Strong leadership and coaching skills + Excellent communication and organizational abilities + Tech-savvy; familiarity with CRM systems and reporting tools What We Offer: + Competitive salary + performance bonuses + Medical, dental, vision, and life insurance after 60 days + AFLAC coverage available + Paid time off and holidays + A collaborative team culture with opportunities for advancement If you’re a motivated leader who can build a high-performing team and wants to grow with a trusted Arizona brand, we want to hear from you! To apply: Send your resume and a brief cover letter or apply here. Powered by JazzHR