Main responsibilities: + Provide Level 1 support via Ticketing system and be engaged in the Customer Service process + Responsible of the Knowledge Base for Africa : Redaction, update and retirement of articles + Support of all communication plans within People Services and People & Culture + Presentation preparation & hosting calls + Source of proposals to ensure continuous improvement of processes + Analysis of recurring subjects and feedbacks and implement action plans to reach targets in terms of exhaustivity & quality + Development & simplification initiatives + Train team members, stakeholders and employees + Take part in local & global projects within scope + Ensure an efficient change management + Work in coordination with other pillars and stakeholders + Manage reporting + The role requires weekly visits to the industrial site About you: + Experience in HR role preferably in an international multicultural environment + Understanding of HR processes and activities + Writing processes & tutorials + Customer service + Developing analytical files **_Soft and technical skills_** + Experience on HCM tool Workday is preferred + Familiar with Ticketing Management tools is preferred + Mastering of Microsoft Office Suit (Excel, Powerpoint, Word etc.) + Analytical skills + Data management + Ability to interact with internal clients in a professional manner + Team player, able to work collaboratively + Strong verbal & writing skills + Advanced communication skills + Customer oriented & attentive to feedbacks + Organized and structured to complete tasks within deadlines + Strong attention to details **_Education_** · + Graduate or Master’s degree **_Languages_** + Fluent in French and English. Knowledge of other languages is advantageous. **Pursue** **_progress_** **, discover** **_extraordinary_** Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) ! Global Terms & Conditions and Data Privacy Statement (https://www.sanofi.com/en/careers/global-terms-and-conditions/) Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions. With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi (https://youtu.be/96EwNjb1TLo) As an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live. All in for Diversity, Equity and Inclusion at Sanofi - YouTube (http://www.youtube.com/watch?v=SkpDBZ-CJKw&t=2s)