**Schedule** : Monday – Friday, 9:30 AM – 6:00 PM EST **Work Flexibility** : Hybrid (2 days in office at 2 Medicorum Place, Waterdown, ON) **Contract Term:** 12 months **Summary:** The Bilingual Customer Service Agent processes orders for materials or merchandise from sales staff or direct customer contact. In this role, you will maintain customer files with sales contracts and other information. The Bilingual Customer Service Agent gives price quotations, completes order sheets, and checks the price and quantity of each item listed. In this role, you will distribute order sheets to respective departments, and you may coordinate with departments regarding order status, shipping dates, prices, product availability and back orders **What You Will Do:** + Respond professionally to customer inquiries via phone and CRM regarding orders, pricing, returns, and general support. + Research and resolve order and invoice discrepancies using critical thinking and problem-solving skills. + Accurately process various order types (direct sale, consignment) via phone, email, and EDI, and confirm receipt with customers. + Proactively manage open sales orders to ensure timely shipments and clear communication. + Collaborate cross-functionally with teams like Sales, Finance, Distribution, and Technical Service to provide seamless support. + Maintain accurate records in CRM and ERP systems, and document customer interactions and feedback to support service improvements. + Monitor Customer Service KPIs and participate in continuous improvement initiatives and system integrations. + Support administrative tasks, including reporting, reception backup, and ad hoc projects as assigned. **What You Need:** _Required:_ + Post-SecondaryEducation + Two years’ experience working in a call center/customer service environment + Bilingualism (Fluent in both French and English, to include writing and speaking) _Preferred:_ + Experience in the medical field _Internal applicants with an equivalent combination of education, experience, and performance over time at Stryker will be considered._ Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.