Job Title:

BI Associate (TCF)

Job Description

Key Responsibilities:

•\tResponsible for preparing daily, weekly, and monthly client/internal reports & performance dashboards
•\tPreparing ad-hoc reports & analyzing data for management that provide insight
•\tData extraction/upload from the client system to the CNX side
•\tPartner with business & support strategic projects involving data mining & analytics
•\tOptimize use of tools/technology to improve efficiency & effectiveness of the reporting group


Required Skills:

•\t1-2 years of experience with detail data
•\tStrong verbal & written communication in English
•\tAnalytical skills that allow for the development of data-driven reports
•\tExperience on Advance Excel + Business Intelligence tools (Power BI, Tableau, Google Studio & other BI tools)
•\tWorking Knowledge of SQL scripting, VBA Macros
•\tUnderstanding of Call Center Operational Metrics
•\tExperience on reporting through CRM switch and tools viz. CMS (Avaya), OB Dialer, Genesys, IEX etc.
•\tSelf-starter, ability to complete work with limited degree of supervision
•\tFlexible with shifts and should be comfortable working from office.

Key Responsibilities:
 
•    Responsible for preparing daily, weekly, and monthly client/internal reports & performance dashboards
•    Preparing ad-hoc reports & analyzing data for management that provide insight
•    Data extraction/upload from the client system to the CNX side
•    Partner with business & support strategic projects involving data mining & analytics
•    Optimize use of tools/technology to improve efficiency & effectiveness of the reporting group
 
 
Required Skills:
 
•    1-2 years of experience with detail data
•    Strong verbal & written communication in English
•    Analytical skills that allow for the development of data-driven reports
•    Experience on Advance Excel + Business Intelligence tools (Power BI, Tableau, Google Studio & other BI tools)
•    Working Knowledge of SQL scripting, VBA Macros
•    Understanding of Call Center Operational Metrics
•    Experience on reporting through CRM switch and tools viz. CMS (Avaya), OB Dialer, Genesys, IEX etc.
•    Self-starter, ability to complete work with limited degree of supervision
•    Flexible with shifts and should be comfortable working from office.
 

Location:

MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak

Language Requirements:

Time Type:

Full time2025-02-28

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