Benefits Analyst Do you like to ensure things are working accurately? Do you like to help people? Then this role may be for you! As part of an industry-leading team, you will help deliver results for our clients by delivering innovative and effective solutions as part of our Consumer Benefits Solutions group in Lake Mary, FL. As a Benefit Analyst you will report directly to the Director of Client Services. This is a hybrid role with the flexibility to work both virtually and from our Lake Mary, FL office. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one team, and we are passionate about helping our colleagues and clients succeed. What the day will look like Consults with each assigned Client to assist in the navigation on what documentation Aon requires be provided for Aon to convert all Client benefit information into the Aon Plan Design Document (PDD), which functions as the documentation to support custom programming for each Client’s enrollment application. Analyzes clients benefits offerings/SPD’s to ensure eligibility rules and plan details are translated into both the PDD and into the Client training curriculum. Develops the Aon Plan Design Document (PDD) for each client, applying extensive benefits knowledge and understanding of the client’s specific plans; primarily responsible for the accuracy and completeness of the PDD and communications screens for each assigned case. Partners with the assigned Account Manager to handle the implementation stages and interacts with Client Human Resources/Benefits Department and Technology personnel to establish all employee benefit plan specifics. Steps in to lead Account Management tasks when they are on planned or unplanned PTO. Works closely with the Aon Technology division to build the enrollment application to develop and excellent enrollment experience for the Client. Interacts with internal implementation team members to help ensure a successful experience for each Client. Interacts with various insurance carriers to identify certain voluntary product specifics. Responsible for confirmation of all voluntary benefit offers, commission documentation, and requested case set up documents. Completes Testing Criteria Documents prior to the testing phase of each case for distribution amongst the team. Tests enrollment program for each case prior to enrollment starting. Leads all user testing initiatives, responsible for addressing all issues, ensuring resolution and the overall organization of the entire testing process. Performs the system demo with the client/broker prior to the enrollment start date Builds Training curriculum and define training plan. Facilitates training with the Case Managers and/or Counselors before the start of each individual case. Sets priorities and handles workflow to ensure efficient, timely, and accurate processing of transactions and other responsibilities. Maintains a cordial and impactful relationship with clients, co-workers, carriers, vendors, and other business contacts. Keeps informed regarding industry information, new product information, legislation, coverages, and technology to continuously improve knowledge and performance. Interacts efficiently by using good social skills, collaborating purposefully and providing information and direction, as needed, to achieve the business goals of the company. How this opportunity is different Do you get bored easily? If so, this role may be for you. Every client we support is very different, so the priorities are never the same. This role allows you to think creatively and work with a team with varied strengths. Starting as a Benefits Analyst will allow you room to grow in your career within our Consumer Benefits Solutions Group. A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Skills and experience that will lead to success 1+ year Benefits plan administration background 1+ year customer service background Strong functional knowledge of Excel specific to crafting, formatting, and evaluating formulas and working within templates. Must be proficient in Excel, Word, and other MS Office products along with Adobe products. Strong written, oral, and interpersonal capabilities. Creative problem solving and critical thinking skills. Ability to handle and negotiate multiple priorities and deadlines. Preferred Experience Industry recognized benefits designations Sharepoint knowledge Education HS Diploma required. Bachelor’s degree preferred or equivalent years of industry experience. Pay Transparency Laws The salary range for this position (intended for U.S. applicants) is $54,000 to $69,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location. The salary range reflected is based on a primary work location of Lake Mary, FL. The actual salary may vary for applicants in a different geographic location. Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance. This role does not accrue vacation. Rather, this role is eligible to take paid time off at the discretion of the employee and management in accordance with company policy and practices. Various other types of leaves of absence; paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies. #LI-GS1 #HYBRID 2562812