The global product and engineering organization for AWS Support is known as Kumo, which is the Japanese word for "cloud". Kumo provides software and technology services that intelligently anticipate and resolve AWS customer needs, facilitating their adoption, optimization, and operation within the AWS cloud at scale. Kumo's products, utilized by AWS customers and the internal Amazonian Support teams, are essential in ensuring exceptional customer experiences on AWS. The organization aims to identify customer needs across all AWS services proactively and deliver the most appropriate resolutions, fulfilling the vision of a self-healing cloud over time. Kumo maintains a broad portfolio of both customer-facing and internal services, including AWS Trusted Advisor, AWS Health, Automation, Recommendations & Insights, AWS Support Center, AWS Knowledge center, and many more.

By joining AWS Kumo, you will work with all AWS customers, from big and diverse enterprises to small cutting-edge start-ups, helping them achieve success in their cloud journeys. The organization is a fast-growing, agile and collaborative group of individuals from diverse backgrounds located across the globe. The team is driven by the excitement of building technologies, inventing products and providing services that transform the way customers run their businesses. Kumo's industry-leading product portfolio cuts across a wide range of technologies (such as Machine Learning, Distributed Systems) at high scale, while offering opportunities to build with Native AWS services. The organization combines the culture of a startup, the innovation and creativity of an R&D Lab, the work-life balance of a mature organization and AWS-scale technical challenges.

The top candidate will lead a software development team in the AWS Health organization in Cape Town, owning one or more critical services that help AWS customers keep their workloads/applications up and running on AWS, and resolve issues when they occur. As the leader of the team, the individual will be responsible for setting a high operational bar, driving high availability and scalability of the service, and hiring and developing the best engineers to deliver features that delight customers. The candidate will have significant leadership responsibility to define the team's vision and goals, engage closely with stakeholders and customers, and manage delivery.


Key job responsibilities
- Hire, motivate, mentor, and grow a high-performing engineering team, providing them with appropriate opportunities to succeed in their career objectives.

- Collaborate with cross-functional teams: Work effectively with product managers and software engineers on other service teams to ensure the successful delivery of features.

- Lead engineering team in executing against project plans, and delivery commitments.

- Delivery of high-quality, scalable software on-time and on-budget.

- Work closely with the leadership team to provide input on annual, roadmaps, and strategic discussions.

- Be deeply involved with engineers to architect and develop the best technical designs and approaches.

- Build operational excellence to reduce lead times and maintain the operations of critical services.

- Clearly communicate technical decisions and progress to both technical and non-technical audiences.

- Conduct performance reviews of team members.

- Translate business, functional, and technical requirements into detailed project plans.

A day in the life
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.