Work Flexibility: Field-based

What you will do-

Provides highly visible customer excellence for Mako, leadership through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, and service. This role is committed to Mako excellence by partnering with sales to anticipate robot related issues, placements as well as territory service leads to coordinating all Mako activities, surgeries and MPSs. Serves as central point of contact to interpret customer needs, train surgeons and hospital staff, set up site protocols and cover all related issues in the accounts of designated area.  

Clinical and Technical Expertise: 

Train and guide MPS team and hospital staff in the use of Stryker’s Mako robot including set-up, breakdown and related intra-operative activities to ensure precise and successful surgical outcomes. Serve as the team’s local leader, point of contact for clinical, technical questions and collaborate with cross-functional partners to deliver CEP´s local and regional labs. Partner with Field Service and perform preventive maintenance on systems as required. Share knowledge of Stryker implants and instrumentation and provide value through mastery of the robot and its different robotic arm applications to all stakeholders.  Serve as established “go-to” for all robotic cases. Act as a product ambassador by promoting the clinical benefits of the robot on all applications and any surgical approach. Support and coordinate the schedule of Mako surgeries and provide the surgical plan to the sales team. Support forecast, importation and supply needs with constant contact with Planning, Marketing, Operations & BUM.Support field-based clinical robotic education efforts to provide local training on application upgrades and new rollouts. Leadership and management of MPS´s team in the designated area. 

Account and Territory Management: 

Work closely with Business Unit Manager, Joint Replacement Manager, Clinical Selling Manager and other relevant stakeholders to prescribe product needs, communicate plans and ensure a positive experience for the new site’s surgeon and hospital staff.Ensure all Mako activities are planned and reviewed with associated surgeons prior to scheduled surgeries.  Provide complete reports and develop associated metrics to impact Mako pipeline. Monitor the market and gather competitive intelligence on new products, competitive strategies, industry tactics, and opportunities for business growth. Provide case coverage at unassigned accounts as needed. 

Functional Leadership:  

Take action to improve organizational culture, processes, products or services; encourage others to achieve best practice approaches. Onboard, coach and mentor team members through new hire training, shadowing and certification processes. Supervise cases in certification process and assume responsibility for quality checks and sign-off process.  Identify gaps or recurring trends in team knowledge base.  Lead team training sessions to enhance skillsets and consistency.  Provide on-going mentorship and coaching to team members on account and territory management.  

What you need-

Required:

Bachelor's degree.Advanced English skills.Previous experience in the Medical Devices Industry.

Preferred:

Orthopedics knowledge.Robotic knowledge.

Travel Percentage: 40%