Job Title:

Associate Director, Service Delivery - Contact Centre - Hybrid

Job Description

We’re growing – and with growth comes opportunity. As our business evolves, we’re looking for an exceptional leader to join us as Associate Director and help shape the next chapter of our journey. This is a high-impact role for someone who thrives in dynamic environments and is passionate about leading people, deepening client relationships, and delivering operational excellence.

Based either at our Brisbane or Robina office, this is a remote first role, with some interstate travel, you’ll be responsible for leading large-scale contact centre operations across multiple sites and remote teams. You’ll bring a strategic mindset, an eye for innovation, and a natural ability to connect with people – whether they’re clients, team members, or key stakeholders.

What You’ll Be Responsible For:

End-to-end service delivery across diverse contact centre operations, including onsite and work-from-home teamsClient relationship and account management, including commercial negotiations, regulatory compliance, and governance in a highly regulated environmentDriving strategic initiatives and innovation for clients, while contributing to the development of future-state roadmaps within our own organisationEngaging and retaining high-performing teams, cultivating a strong culture and supporting leadership capability across your portfolioFinancial and operational accountability, ensuring excellence in service delivery and profitabilityUnderstanding client needs, both short- and long-term, and identifying innovative, tech-enabled solutions where relevant

What You’ll Bring:

We’re after more than just a resume – we want someone who brings energy, curiosity, and genuine leadership to the table. Someone who is as confident managing complexity and urgency as they are building strong, lasting relationships.

3–5 years of senior-level leadership experience, ideally in contact centres or the outsourcing spaceProven ability to lead large, distributed teams across multiple locationsStrong commercial acumen, including experience in contract and financial managementA resilient, adaptable leadership style – able to pivot quickly, stay calm under pressure, and keep people focused on what mattersA track record of delivering results through innovation, collaboration, and strategic thinkingExceptional stakeholder engagement skills, with experience influencing at executive levelsComfort and confidence in leading remote teams and fostering a sense of connection and performance across locations

If you're ready to make a meaningful impact, work with passionate teams, and lead with purpose – this could be your next big move.

Apply now and be part of the Concentrix team!

Location:

AUS Brisbane - 288 Edward St, Lvl 14

Language Requirements:

English

Time Type:

Full time

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