Job Title: Associate Director, Operations Job Description **Key Pillars** : Stakeholder Management, Performance Management, Operational Excellence **Candidate Profile** + Must be a tenured Senior Manager or an incumbent Operations Associate Director/Director. + Experience in supporting the Healthcare vertical is a plus not required. + Proven success in Operational Excellence. **Job Description Summary** + The Associate Director, Operations provides a focal point within the project delivery structure for client-specific issues by ensuring client satisfaction through the delivery of the solution based on contractual requirements. + The Associate Director, Service Delivery responsible for the overall project plan, budget, structure, schedule and staffing requirements for the Delivery organization. + He/She manages the efforts of Concentrix and client employees, as well as third party vendors, to ensure that the integrated solution provided meets contractual needs. + Provides the overall leadership to the Service Delivery team and owns the cost management of the service and the delivery of the contract obligations documented in the SLAs + They build client satisfaction through formulation, development, implementation, and delivery of application, technical, and business solutions, responding to client requirements as specified in the contract or Statement of Work (SOW). + They work with the Project Office and delivery organization as a primary point of contact for client needs requirements and expectations regarding assigned Concentrix team operations. + They manage contractual cost, schedule, and service or product deliverables as they relate to the delivery organization. + They manage Concentrix resources and coordinate client resources to deliver services and solutions to support the client organization. + They help identify growth opportunities and contract profitability. They own quality for service provided by the delivery organization and is responsible for tracking and reporting on service level performance. **Career Framework Role** + Provides leadership to managers, supervisors and/or professional staff. + Is accountable for the performance and results of multiple related units. + Recommends operational objectives and develops departmental plans, including business, production and/or organizational priorities. + Controls resources and policy formation in area of responsibility + Decisions are guided by resource availability and functional objectives. + Develops and administers performance requirements; may have budget responsibilities. Location: PHL Quezon City - UP Tech 2 Language Requirements: Time Type: Full time2025-05-30 **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**