Job Title:

Associate Director, Operations

Job Description

Key Pillars: Stakeholder Management, Performance Management, Operational Excellence

Candidate Profile

Must be a tenured Senior Manager or an incumbent Operations Associate Director/Director.Experience in supporting the Healthcare vertical is a plus not required.Proven success in Operational Excellence.

Job Description Summary

The Associate Director, Operations provides a focal point within the project delivery structure for client-specific issues by ensuring client satisfaction through the delivery of the solution based on contractual requirements.The Associate Director, Service Delivery responsible for the overall project plan, budget, structure, schedule and staffing requirements for the Delivery organization.He/She manages the efforts of Concentrix and client employees, as well as third party vendors, to ensure that the integrated solution provided meets contractual needs.Provides the overall leadership to the Service Delivery team and owns the cost management of the service and the delivery of the contract obligations documented in the SLAsThey build client satisfaction through formulation, development, implementation, and delivery of application, technical, and business solutions, responding to client requirements as specified in the contract or Statement of Work (SOW).They work with the Project Office and delivery organization as a primary point of contact for client needs requirements and expectations regarding assigned Concentrix team operations.They manage contractual cost, schedule, and service or product deliverables as they relate to the delivery organization.They manage Concentrix resources and coordinate client resources to deliver services and solutions to support the client organization.They help identify growth opportunities and contract profitability. They own quality for service provided by the delivery organization and is responsible for tracking and reporting on service level performance.

Career Framework Role

Provides leadership to managers, supervisors and/or professional staff.Is accountable for the performance and results of multiple related units.Recommends operational objectives and develops departmental plans, including business, production and/or organizational priorities.Controls resources and policy formation in area of responsibilityDecisions are guided by resource availability and functional objectives.Develops and administers performance requirements; may have budget responsibilities.

Location:

PHL Quezon City - UP Tech 2

Language Requirements:

Time Type:

Full time2025-05-30

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