Key Responsibilities:

 

Management of Wholesale Field Accounts

Responding to incoming phone and email requests within specified timeframes and handling customer inquiries in an efficient and professional manner

Creating and Uploading of pre-orders and contracts  in line with pre-order timelines

Perform required maintenance on pre-orders

Reviewing of contracts and orders as per the Rules of Engagement

Processing of contract call offs in season within specified timelines for pre-orders and refills

Management of Order Book is an ongoing requirement

Communication and liaison with the sales team on a regular basis

Providing product information, pricing queries and processing orders into the system

Follow up of customer requests, issues and complaints to resolution

Achievement of agreed department KPI’s to drive superior service delivery

Developing a strong understanding of the Company’s product range

Contributing to the team’s continuous improvement initiatives and targets

All testing as required within SAP systems

 

Knowledge, Skills and Abilities:

 

A strong customer service focus

A high level of problem solving ability

Highly developed organisational and time management skills

Superior attention to detail and accuracy

Excellent communication skills and a proven ability to develop long lasting relationships with our internal and external partners

Ability to contribute to a team environment where performance is measured

Experience in working under pressure to meet deadlines and conflicting priorities

Strong Microsoft Office skills are essential and experience using SAP is desirable

A flexible and professional approach is imperative

 

Requisite Education and Experience / Minimum Qualifications:

 

University degree or equivalent

 

Key Interfaces:

 

Sales

Supply Chain: Purchasing and Order Fulfilment

Finance: Credit

IT

Merchandising team

Warehouse

External Freight companies

External Customers