Department

ARD Gift Administration 3

About the Department

Alumni Relations and Development (ARD) engages alumni (~220k), current students, parents, and friends of the University through intellectual, professional and social activities on campus, around the world and online. ARD raises $600 Million annually to support faculty and researchers, practitioners and patients, and students and programs across the University. Our work supports priorities in every division, school, department, and institute.

The Gift Management team advances the University of Chicago's fundraising efforts through its partnership with colleagues across the University to enhance a donor's experience throughout the life cycle of their giving. In furtherance of ARD goals and with a focus on operational excellence, the team develops and enforces gift acceptance policy that ensures adherence to gift acceptance principles; accurately documents, processes, and records donor gifts and commitments; monitors and reports on the status of complex giving; supports pledge fulfillment through the development and delivery of pledge reminders; and oversees gift compliance and addresses gift compliance issues.

Job Summary

The Assistant Director will support the acceptance and recording of complex gifts and pledges and serve as a key resource in providing a superior level of donor service. This role provides professional support and solves straightforward problems related to gift processing, trouble shooting, processing, and other gift-giving related records matters. Maintains and secures highly sensitive and confidential donor, alumni, and student contact and relationship data for Alumni Relations and Development (ARD). Uses database tools to analyze, investigate and monitor data with instruction of others.

Responsibilities

Supports the Senior Associate Director of Gift Administration in working with campus partners to optimize the reporting and delivery of data related to grants.  Process grants and their payments.Reads, interprets, and records pledges in the CRM.  Liaise with the Gift Acceptance and Agreements team to ensure all relevant gift agreement data is accurately recorded in the CRM.Partners with the Office of Gift Planning in the recording of bequest expectancies, deferred gifts, and gifts in kind.Supports the Senior Associate Director of Gift Administration in collaborating with Financial Services and the Office of Investments in the acceptance and recording of gifts of stock and mutual funds.Develops and monitors communication standards and policies for the Gift Administration Team.Ensures that all donors contacting the Gift Administration Team through a variety of channels receive consistent messaging and superior service.Maintains accurate record of communications-related activity in the CRM.Manages multiple inboxes and triage requests across the team.Serves as the primary point of contact for multiple incoming phone lines.Implements and makes use of technology to evolve and manage workflow processes, including ticketing system, and enhance donor and campus partner experience.Develops and enhances the corporate matching gifts process.Develops and maintains policy and process documents for Gift Administration Team and external facing materials, which may appear on the University’s website, or elsewhere.Supports the work of the Gift Administration Team and broader Gift Management Group as necessary to advance the mission of ARD.Seeks opportunities for professional development that will enhance job performance including attending webinars, seminars, building networks within the University and with colleagues at peer institutions.Performs moderately complex and some routine assignments related to the development operations across campus while maintaining highly sensitive and confidential donor information.Monitors and maintains gift and grant account information within appropriate databases. Has a moderate/high level of authority regarding report and document distribution.Performs other related work as needed.

Minimum Qualifications

Education:

Minimum requirements include a college or university degree in related field.

Work Experience:

Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.

Certifications:

---

Preferred Qualifications

Education:

Bachelor’s degree.

Experience:

Minimum two years of professional experience in fields such as nonprofit management, donor relations, development, alumni relations, communications, legal or professional writing, or as a paralegal, customer service, or similar field.

Technical Skills or Knowledge:

Demonstrated skill and knowledge of, or ability to learn quickly, the internal workings of the University as well as the technology tools available to the Office of Alumni Relations and Development, including the University's donor relationship management system and the Microsoft Office Suite.Proficient using Salesforce, Oracle, or a ticket tracking system. 

Preferred Competencies

Outstanding interpersonal and communications skills characterized by the ability to listen, speak, and write effectively.Capacity to work in a fast-paced environment involving high-level stakeholders.Organized and lead projects independently, with high attention to detail, prioritizing work appropriately, and adapting swiftly to changing priorities. Comfortable working with minimal oversight on multiple tasks and deal effectively with conflicting responsibilities and tight and/or competing deadlines.Manage confidential information with discretion and tact.Act with integrity, professionalism, kindness, and confidentiality.Work collegially and collaboratively in a team setting.Self-motivated and take initiative.Think strategically and holistically to solve complex problems and formulate innovative solutions.Exhibit a curiosity for streamlining processes using technology to improve outcomes and accuracy.

Working Conditions

This position has a hybrid work schedule which includes weekly in office presence.Standard office environment.Travel to campus and/or non-campus locations for University business.Work evenings and weekends as needed.This position is located in Hyde Park at 5235 South Harper Court.

Application Documents

Resume/CV (required)Cover Letter, addressed to Hiring Committee (preferred)

When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family

Alumni Relations & Development

Role Impact

Individual Contributor

Scheduled Weekly Hours

37.5

Drug Test Required

No

Health Screen Required

No

Motor Vehicle Record Inquiry Required

No

Pay Rate Type

Salary

​
FLSA Status

Exempt

​
Pay Range

$68,000.00 - $80,000.00

The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.

Benefits Eligible

Yes

The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.

Posting Statement

The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

 

Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

 

All offers of employment are contingent upon a background check that includes a review of conviction history.  A conviction does not automatically preclude University employment.  Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

 

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.