Description Join us as we reinvent the books purchase experience of millions of customer across worldwide. The Amazon Books Purchase and Payments Experience team owns multiple payment methods, workflows to simplify and champion the purchase experience for our customers. The Support Engineering team provides production engineering support. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success. As a Application Engineer II, you will drive resolution efforts and provide clear direction and updates to users, customers, and other team members. You will lead internal team projects and deliver on defined goals and timelines. You will identify improvements to existing and new support tools that would improve operational efficiencies. You will support critical issues for the products and systems within the scope of your team using existing documentation. You will detect ongoing trends or problems before they occur and define proactive actions. Key job responsibilities Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services - Work on operations and maintenance driven coding projects, primarily in scripting, web technologies, with the potential for Java based projects - Software deployment support in staging and production environments - Troubleshoot, debug, evaluate and resolve identified alarms - Problem-solving and passion for operational excellence - Must be able to prioritise, follow-through with detail-orientation independently - Customer notification and workflow coordination and follow-up to maintain service level agreements - Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set Basic Qualifications - 2+ years of software development, or 2+ years of technical support experience - Bachelor's degree in engineering or equivalent - Experience troubleshooting and debugging technical systems - Experience in Unix - Experience scripting in modern program languages Preferred Qualifications - Experience with AWS, networks and operating systems Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.