Work Flexibility: Hybrid

As an Application Engineer you will help the Instruments Division by providing phone and email technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging equipment, computer systems, complex software, or networked and/or wireless systems. You will respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. You will report design, reliability, and maintenance problems or bugs to design engineering/software engineering. Hybrid onsite a minimum of two days per week; work shift is 10:30 AM EDT to 7:00 PM EDT.

What you will do:

Provide the following levels of support associated with hardware and software applications:Level 1 Support: general inquiries, technical questions, troubleshooting, problem reproduction and basic procedural how-to questionsLevel 2 Support: installation and configuration items, technical queries such as local system set-up, applying technical solutions to challengesLevel 3 Support: medium complexity configuration and technical itemsProblem management, partnering with cross functional leaders to help assess root causes to technical application issues.Provide phone and email support with the ability to log in remotely to help problem solve for technicians and customers.Critical thinking; trouble shooting, issue documentation and maintaining standard operating procedures.Collaborate with operations and engineering to review software enhancements and provide design feedback.Partner with Technical Support, Business Unit R&D, and Field Service to help drive customer solutions.

What you need

Required:

Bachelor’s Degree or 6+ years of additional relevant work experience post high school diploma

Preferred:

2+ years of Networking experience , Information Technology experience, Information Systems experience or Applications experienceCustomer facing support experience

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.