+ Join a multinational iconic brand with an enviable portfolio of clients + Manage the execution of the firm’s best practice account management program to drive service excellence for clients + Provide operational support to our Growth and wider teams Aon Client Leader Enablement Manager The Delivering Aon United (DAU) team leads our client service delivery focus for Aon Australia. Through service best practice this team drives service excellence , cross-sell initiatives, pricing profitability reviews and client feedback programs in order to drive strong retention rates and increase the firm’s share of wallet across accounts. This position will play a pivotal role in assisting Aon Australia with the ACL Program, specifically in the execution of the segments Aon United Account Reviews (AUAR), client experience program and additional client growth focused initiatives. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like + In conjunction with relevant stakeholders, develop strategies to assess opportunities and win new business for all segments with identified NE clients apart of the ACL program (specifically with driving execution/closure of new business) + Key stakeholders – Segment DAU Delivery Leaders (DDLs), Growth Ops Team and other segment business development leaders across Australia + Work closely with DDLs to ensure all segments are aligned with Delivering Aon United (DAU) strategies. + Oversee management of Client Planning and Aon United Account Review (AUAR) programs across Australia + Manage cohesive reporting procedures and outcomes + Roll-out of segment training sessions i.e., Jeopardy, Whitespace & ACL Digital Client Plans + Create content and drive engagement of Annual DAU IQ Series + In conjunction with relevant stakeholders, ensure cohesive execution of Client Feedback programs. To include reporting on NPS results and identify opportunities for improvement + Key stakeholders – Segment ACL Delivery Leaders (DDLs), State Leaders, Segment Operations Manager and Growth Ops Team + Maintaining integrity of data to support tracking and reporting metrics + Creation of concise program performance information for reporting and presentation creation + Manage the Australian Research Pipeline, ensuring appropriate prioritisation and timely delivery + Promote and ensure sales excellence and discipline across all segments, including management of Aon Connect (new business pipeline CRM) + Develop and promote a growth mindset across all colleagues, supporting Head of Growth & DDLs in the development and application of Client Outreach methodologies that align to segment. How this opportunity is different As an Aon colleague, you will never be limited by your job title. Instead, you will learn and grow alongside some of the most talented people in the business, who genuinely want you to be the best version of yourself. We honestly believe that our culture is different, with authentic and inquisitive individuals who each bring something unique to our team. Be you, be unique with us. Skills and experience that will lead to success + Experience managing teams (actual or project based) and/or mentoring, training, and leading team members in a fast-paced environment + Demonstrated ability to manage multiple priorities + Demonstrated track record of working with stakeholders across various levels/divisions + Excellent communication skills both written and verbal + Motivated to work independently and be self-sufficient + Extensive knowledge of Excel as a reporting tool is required (additional knowledge of Power Pivot & Power BI is desirable) + An understanding of SharePoint (additional knowledge of Power Apps desirable) + Demonstrable and diverse knowledge of Aon (desirable). + Experience in a role with a similar skill set and/or responsibilities + Relevant studies/degree would be advantageous How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. #DeliveringAonUnited #insurancecareers #LI-NL1 #Li-Hybrid 2559938 + Join a multinational iconic brand with an enviable portfolio of clients + Manage the execution of the firm’s best practice account management program to drive service excellence for clients + Provide operational support to our Growth and wider teams Aon Client Leader Enablement Manager The Delivering Aon United (DAU) team leads our client service delivery focus for Aon Australia. Through service best practice this team drives service excellence , cross-sell initiatives, pricing profitability reviews and client feedback programs in order to drive strong retention rates and increase the firm’s share of wallet across accounts. This position will play a pivotal role in assisting Aon Australia with the ACL Program, specifically in the execution of the segments Aon United Account Reviews (AUAR), client experience program and additional client growth focused initiatives. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like + In conjunction with relevant stakeholders, develop strategies to assess opportunities and win new business for all segments with identified NE clients apart of the ACL program (specifically with driving execution/closure of new business) + Key stakeholders – Segment DAU Delivery Leaders (DDLs), Growth Ops Team and other segment business development leaders across Australia + Work closely with DDLs to ensure all segments are aligned with Delivering Aon United (DAU) strategies. + Oversee management of Client Planning and Aon United Account Review (AUAR) programs across Australia + Manage cohesive reporting procedures and outcomes + Roll-out of segment training sessions i.e., Jeopardy, Whitespace & ACL Digital Client Plans + Create content and drive engagement of Annual DAU IQ Series + In conjunction with relevant stakeholders, ensure cohesive execution of Client Feedback programs. To include reporting on NPS results and identify opportunities for improvement + Key stakeholders – Segment ACL Delivery Leaders (DDLs), State Leaders, Segment Operations Manager and Growth Ops Team + Maintaining integrity of data to support tracking and reporting metrics + Creation of concise program performance information for reporting and presentation creation + Manage the Australian Research Pipeline, ensuring appropriate prioritisation and timely delivery + Promote and ensure sales excellence and discipline across all segments, including management of Aon Connect (new business pipeline CRM) + Develop and promote a growth mindset across all colleagues, supporting Head of Growth & DDLs in the development and application of Client Outreach methodologies that align to segment. How this opportunity is different As an Aon colleague, you will never be limited by your job title. Instead, you will learn and grow alongside some of the most talented people in the business, who genuinely want you to be the best version of yourself. We honestly believe that our culture is different, with authentic and inquisitive individuals who each bring something unique to our team. Be you, be unique with us. Skills and experience that will lead to success + Experience managing teams (actual or project based) and/or mentoring, training, and leading team members in a fast-paced environment + Demonstrated ability to manage multiple priorities + Demonstrated track record of working with stakeholders across various levels/divisions + Excellent communication skills both written and verbal + Motivated to work independently and be self-sufficient + Extensive knowledge of Excel as a reporting tool is required (additional knowledge of Power Pivot & Power BI is desirable) + An understanding of SharePoint (additional knowledge of Power Apps desirable) + Demonstrable and diverse knowledge of Aon (desirable). + Experience in a role with a similar skill set and/or responsibilities + Relevant studies/degree would be advantageous How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. #DeliveringAonUnited #insurancecareers #LI-NL1 #Li-Hybrid