Americas Aftermarket Services America's Operations Leader

Are you a Service Manager motivated to deliver the best service to all of your customers?

Would you like the opportunity to further develop your career with a global energy technology company?

Join our BRUSH Team!

At Baker Hughes our purpose is clear; We take energy forward making it safer, cleaner, and more efficient for people and the planet. Our IET team provides industry-leading products and services that optimize the extraction, production, and processing of energy. BRUSH products enhances the Baker Hughes portfolio of electromechanical equipment including electric generators, synchronous condensers, electric motors, and associated control power management systems

Partner with the best

This Service Leader will be ensuring compliance with standards, continuous development of people and processes, effective management of budget and resource while ensuring the team has the processes and tools they need to deliver on professional services project commitments. You will develop the year plan for your function, on the basis of the strategic plan for the whole unit, while participating in discussions about the future of the business.

The Aftermarket Service Director will be responsible for:

Managing complex projects for Field Service, Repair, Spare Parts departments for the Aftermarket Brush Business in the Americas.Achieving customer satisfaction and business targets in terms of Revenues, Margin, Cash collections.Leading Project managers team and process leaders, providing guidance and advice across the region.Having a deep understanding of financial data associated with the business and working with multiple businesses and teams to gather process and system data for integrating into a centralized service management system.Leading the drive on localization in the America’s region and accountable for a multi-site business (Pittsburgh, Houston and Brazil campuses).Presenting project plans, technical roadmaps, risks and recommendations to senior business leaders within technical space, including partner technical teams.Collaborating with commercial team to execute growth strategies defining hiring strategy, cost optimization, margin expansion.

Fuel your passion
 

To be successful in this role you will:

Have a Bachelors degree from accredited university or college, and 10+ years of manufacturing services experience, preferably with a global companyHave significant experience in Business Operations, ideally in a global role with aftermarket projects.Have strong communication and leadership skills.Demonstrate ability to lead programs and projects.Able to travel on short notice when needed.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

Working flexible hours from Houston HQ office - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

Contemporary work-life balance policies and wellbeing activitiesComprehensive private medical care optionsSafety net of life insurance and disability programsTailored financial programsEducation AssistanceGenerous Parental LeaveMental Health resourcesDependent CareAdditional elected or voluntary benefits

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.