Description Amazon's Finance Operations department is seeking for a Financial Analyst to support Accounts Receivable for AMERICAN countries. Please be aware you should be fully proficient in Spanish, Portuguese, and English. This person will be responsible for the following, but not limited to: · Full cycle of Accounts Receivable past due balances, including: research, analysis, resolve account discrepancies, calling customers to perform collection activities and provide high quality customer experience. · Reconciling AR account(s) to the general ledger · Managing and resolving invoice discrepancies to ensure timely and accurate receivables. · Managing internal and external Accounts receivable inquiries. · Maintain Customer relationships by responding timely and accurately to both internal (company) and external (customer directly) questions and requests for information. · Following Standard Operating Procedures and process workflows. Also, SOP creation and maintenance. · Collaborating with the Global Finance Operations team and internal business partners in the US, CA,LATAM and new Geo Launches. · Timely publish report via weekly metrics and provide status updates on projects · Analyze AR assigned portfolio main blockers and dependencies and determine process improvements by delivering medium – high impact projects with support of ACES (Amazon Customer Excellence System). · Ensure financial compliance controls are in place and running effectively. Key job responsibilities . Responsible of the full cycle of Accounts Receivable accounts, including collections, resolution of past due balances, research, deep dive, analysis, calling customer to resolve discrepancies and keep the AR portfolio with highest operational standards. . Proactively follow up with customer via phone and email to minimize delinquent accounts and bad debt impact. . Responsible on following standard operating procedures (SOP) and process workflows. . Engage with different teams across multiple geographies in order to understand best practices and potentially replicate them. . Be a main POC across AR Team that enables proper conflict resolution and critical thinking. . Think Big by expediting delinquent balances resolution from assigned AR Portfolio as the same time of detecting root cause for main road blockers. . Constantly look for diverse angles and perspectives to mitigate operational risk but also deliver process optimization. A day in the life You will review your assigned AR accounts portfolio in order to resolve discrepancies as well as prioritize issues resolution by Deep Diving across common issues, unapplied payments, late payment trends, and other problems. You will Think Big by designing strategic plans that allow you to remove road blockers and be able to provide solutions to the main Top Offenders of your AR portfolio. Also, You will be able to determine the right moment when management support is required for critical and high risk accounts resolution. Emails, conference calls and meetings are expected as you resolve some issues on daily basis. About the team We are the FinOps Accounts Receivable Team. Our operation covers AWS and Non AWS services including Retail, Studios, Fuse and others. We partner with both internal and external customers located in across the globe to deliver a high quality E2E process. Our top mission is to partner with our customers to ensure a world wide service while maintaining a healthy and balanced portfolio . We offer extensive and unique experiences since we have a global model that empowers us to carry out our AR daily tasks under the best quality and efficiency standards. Basic Qualifications - 1+ years of finance experience - 2+ years of Accounts Receivable or Account Payable experience - 2+ years of applying key financial performance indicators (KPIs) to analyses experience - Experience using data to influence business decisions - Experience in corporate finance including budgeting/planning, forecasting and reporting - Fluent in Portuguese and English Preferred Qualifications - 2+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience - Experience in TM1, Data Warehouse and SQL Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.