Accounting Officer Reconciliation & IE **Requisition ID:** 225551 We are committed to investing in our employees and helping you continue your career at Scotiabank. Purpose Contributes to the overall success of the Operations & Corporate Services (OCS) – Reconciliation, Item & Exception Processing, Garnishments & Projects ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. Accountabilities • Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. • Customer Experience – Provide best-in-class customer service by: a) Maintaining a high degree of relevant, up-to-date knowledge and understanding of appropriate processes and systems; including completing internal training to maintain expertise, and reviewing all News Items, Manual and Job Aid updates, and related publications; b) Ensuring a consistent, excellent level of service is provided within Service Level Agreement commitments; c) Overcoming or working around obstacles that stand in the way of successful completion of difficult assignments and/or escalation of such; d) Prioritizing work to help deliver an elevated level of customer focus. • Operational Effectiveness/Improvement - Foster an environment that promotes quick, flexible and timely support, while mitigating risk by: a) Efficiently completing daily activities, thus ensuring optimal fulfillment of branch support needs is being provided; b) Recognizing, and escalating to management, trends, problems and opportunities; c) Assisting in areas requiring additional support due to unplanned activities; d) Seeking information to resolve real, underlying needs of our customers/partners and assisting to correct problems to avoid future recurrences; e) Providing insight, feedback, and recommendations on plans, tools, and processes and how they can be improved; f) Prioritizing/monitoring one’s work and recommending changes to maximize the effectiveness of such; g) Adhering to day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook, the Guidelines for Business Conduct, and Privacy; h) Achieving targeted outcomes through the maintenance of a strong focus on the task at hand and the desired results; i) Understanding the Business Continuity Plan and contributing to its effective execution. • Development - Effectively support an environment of high performance by: a) Ensuring department and position accountabilities, objectives, and goals are understood; b) Participating in ongoing coaching and continuously looking for development opportunities; c) Maintaining open lines of communication with management and team; d) Contributing to an inclusive and safe work environment; e) Being accountable and striving to achieve goals and objectives that align to Scotiabank’s vision/values/business strategy. • Relationship Management - Maintain relationships with business line partners by: a) Participating as active colleagues by working with manager in consultations with SSG units, branches, and business lines to resolve issues, remove roadblocks, reduce costs and improve services. • Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. • Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. • Champions a high-performance environment and contributes to an inclusive work environment. Education / Experience − Thorough listening, oral and written communication skills − Expert organizational and time management skills − Thorough knowledge of Bank policies, procedures, and regulations − Thorough knowledge of branch services, products, and processes, and/or RSC or OCS processes − Thorough knowledge of LAN/PC operations and systems (e.g. Pega, MS Office Suite, AS400, FFT, IRIS, and others) knowledge of operating procedures as it relates to financial returns and reporting − Ability to work under pressure with constant interruptions − Must be flexible in a changing environment Education & Accreditations: − Post-secondary education in Accounting, Finance, Business, and/or Management an asset, with a minimum of 1-year relevant experience **\#DRGBS** Location(s): Dominican Republic : Santo Domingo : Santo Domingo East Business Address: Km 22, Autopista Las Americas Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, pleaseclick here (https://www.scotiabank.com/careers/en/careers/technical-support-for-applicants.html) . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted. Note: All postings in me@Scotiabank will remain live for a minimum of 5 days.