**Additional Information** **Job Number** 25056131 **Job Category** Sales & Marketing **Location** Europe Office - London, Barnard's Inn 86 Fetter Lane, London, London, United Kingdom, EC4A 1ENVIEW ON MAP (https://www.google.com/maps?q=Europe%20Office%20-%20London%2C%20Barnard%27s%20Inn%2086%20Fetter%20Lane%2C%20London%2C%20London%2C%20United%20Kingdom%2C%20EC4A%201EN) **Schedule** Full Time **Located Remotely?** N **Position Type** Management **JOB SUMMARY** The National Account Manager – ‘Segment’ is responsible for managing the relationship with assigned key accounts within the ‘Segment’ (transient, group and catering) segment. The primary intent is to drive profitable revenue from mid-market tier accounts within a defined geographical territory, facilitating opportunities for all brands on a booking fee and transaction fee basis. **LOCATION:** This position offers flexibility and doesn’t require working from our London office, allowing you to be based in various locations across the UK. **CANDIDATE PROFILE** **Experience** + Minimum 3 years proactive sales experience **Skills and Knowledge** Excellent selling skills and understanding of sales processes; can effectively up-sell products and services; can bring a sale to closure + Outstanding customer development and relationship management skills + Knowledge of group, catering, business transient and extended stay segments + Knowledge of contractual agreements and legal implications + Ability to develop and implement successful sales strategies and strategic sales plans for individual accounts + Understands revenue management functions and how to determine account profitability + Strong communication skills (verbal, listening, writing) + Strong problem-solving skills + Effective decision-making skills + Ability to influence others + Strong organization skills + Excellent negotiation skills + Ability to develop and maintain relationships at all levels + Ability to use standard software applications and hotel systems including SFA and Empower Sales **Education or Certification** + High School Diploma or equivalent required; Bachelor’s Degree in Hospitality Management preferred **Technical Expertise** The following are specific responsibilities and contributions critical to the successful performance of the position: **Sales and Marketing** + Develops targets for their account base, sets targets in conjunction with key stakeholders involved. + Account leader/owner for key market accounts; creates sales strategy for account penetration. Coordinates and completes sales activity and follow-up with account team members, where applicable. + Implements and manages Account Teams where appropriate. + Identifies and develops new markets/segments from accounts managed, including International where applicable. + Proactive Sales – penetrates assigned accounts for group, extended stay, catering and transient business. Maintains current business relationships and networks for new business within accounts. + Executes sales strategy to achieve goals for all assigned hotels. + Develops contracts and correspondence, manages opportunity details and proactively develops customer solutions. + Works independently or centrally, depending on account, to establish appropriate business transient pricing for assigned accounts. May be required to coordinate pricing process + Proactively manages relationships with multiple contacts in assigned market accounts. + Hotel Communication – Coordinates with hotels for site inspections and entertainment. Updates hotels on the status of their accounts and pending business and ensures follow-through and property “buy in” on customers service needs. + Assumes leadership role, as requested by line manager, on ad hoc task forces and special projects, including developing processes to identify potential new accounts. + Maintains accurate and up to date account data and reporting using account management system. + May be required to negotiate and execute preferred agreements within the Market. + Actively prospects and solicits new business opportunities. + Adheres to Marriott’s standard commission policy for EMEA. + Creates opportunities on a booking fee & transaction fee basis. Manages the administration process and liaises with Finance business partner to ensure all leads are charge correctly **Guest Satisfaction** + Displays leadership in guest hospitality; exemplifies customer service and creates a positive example for guest relations. + Establishes clear expectations for customers and properties throughout the sales process. + Transfers accurate, complete and timely information to operating departments at the properties. + Effectively resolves guest issues that arise as a result of the sales process. Brings issues to the attention of property leadership team as appropriate. + Participates in guest satisfaction review sessions to identify areas of improvement. Takes ownership of results and shares recommendations to address guest service issues. **Other** + Performs other duties as assigned to meet business needs. _Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._ Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.